Shipping & Delivery Policy

Last updated: 19 August 2026

How ABRAF GOLD PRIVATE LIMITED dispatches, insures and delivers bullion and jewellery ordered on abrafgold.com.

1. Where we deliver

We deliver across India. Our stores and counters are located in Chennai, Bangalore and Hyderabad. We do not ship gold outside India through this website.

2. Store pickup — free

You may collect any order in person at an ABRAF store at no charge. Please carry the same photo ID used at the time of order. Pickup is typically ready the same or next working day; we message you when it is ready.

3. Dispatch timelines

• Orders are dispatched within 2 working days of payment realisation and successful verification.
• Made-to-order or personalised jewellery may take longer; we tell you the expected date at the time of order.
• Orders placed on Sundays, bank holidays or after business hours are processed on the next working day.

4. Delivery timelines

• Chennai, Bangalore, Hyderabad: typically 2 to 4 working days from dispatch.
• Rest of India: typically 4 to 7 working days from dispatch.
• Remote or restricted-access PIN codes may take longer, or may require collection from the courier hub.

These are indicative timelines, not guarantees. Delays caused by weather, strikes, law-and-order situations, courier restrictions on valuables or other events outside our control are not the responsibility of ABRAF, though we will always keep you informed and follow up on your behalf.

5. Insurance in transit

Every consignment is sent through insured logistics partners specialising in precious metals and is insured for its full value while in transit, at our cost. Risk passes to you on delivery.

6. Delivery, identity and safety

• Delivery is made only against signature and photo identification of the buyer or an authorised nominee named at the time of order.
• Please do not accept a parcel whose seal is broken, re-taped or visibly tampered with. Refuse it and inform us immediately.
• Please record a continuous unboxing video showing the sealed parcel before opening. This is required for any damage or shortage claim (see our Refund & Cancellation Policy).

7. Shipping charges

Shipping and insurance charges, where applicable, are shown to you before payment. Store pickup is always free.

8. Failed or returned deliveries

If delivery cannot be completed after reasonable attempts — for example the address is incorrect, nobody is available, or ID cannot be produced — the consignment returns to us. We will contact you to arrange redelivery, which may attract a further shipping and insurance charge.

9. Tracking and help

We share tracking details on dispatch. For anything at all regarding your delivery, message +91 95971 62999 on WhatsApp or email info@abrafgroups.com.