POLICIES
TERMS OF USE
These Terms of Use, hereinafter referred to as “Terms and Conditions”, “T&C”, “Terms”, or “Agreement”, together with any other policies, statements, notices, or information published on this website from time to time, constitute a legally binding agreement between ABRAF / ABRAF GOLD (hereinafter referred to as the “Company”, “ABRAF”, “ABRAF GOLD”, “Website”, “We”, “Us”, or “Our”) and you (hereinafter referred to as the “User”, “You”, “Your”, “Buyer”, or “Customer”).
By visiting, browsing, accessing, using, or transacting on this website or any future website operated by ABRAF, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must not access or use this website or any services offered by ABRAF.
When you use any current or future services of ABRAF, or engage with any affiliated businesses or third-party vendors, whether or not such services are listed on this website, you shall also be subject to the respective terms and conditions applicable to those services. In the event of any conflict, such additional terms shall prevail.
BUSINESS SCOPE DISCLAIMER
ABRAF GOLD is engaged in the business of:
Sale of gold coins and gold bars
Sale of silver coins and silver bars
Purchase of old gold jewellery from customers, subject to purity testing and verification
Related trading, retail, wholesale, and support services
Prices displayed or communicated are subject to live market fluctuations, purity assessment, weight verification, and applicable taxes.
COOKIES | DATA PROTECTION
This website uses cookies to enhance user experience, improve functionality, and ensure secure operation.
Cookies are small text files stored on your device that help us recognize your browser and improve site performance. Cookies do not contain viruses or cause damage to your device.
We may use:
Session cookies, which are deleted after your visit
Persistent cookies, which remain on your device for future recognition
Third-party services may also use cookies for analytics and advertising. You can manage or opt out of such cookies through:
Disabling cookies may affect certain website features.
ABRAF is committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws.
You may browse this website without providing personal information. Personal data such as your name, email address, phone number, and address may be collected only when:
You place an order
Submit an inquiry
Request a buyback or old gold evaluation
Subscribe to our newsletter
All payment transactions are processed through secure, PCI-compliant third-party payment gateways. ABRAF does not store or process credit or debit card details on its servers.
Your personal information is stored on secured systems and accessible only to authorized personnel. Sensitive information is encrypted using SSL (Secure Socket Layer) technology. Despite strong security practices, no system can guarantee absolute security.
CONTACT FORM
When you submit inquiries via our contact forms, the information provided is used solely for responding to your request and any related follow-up. Your data will not be shared with third parties without your consent, except where required by law.
NEWSLETTER
If you choose to subscribe to the ABRAF newsletter, we collect only your email address. This information is used exclusively to send updates, offers, and relevant communications related to ABRAF GOLD.
You may unsubscribe at any time using the “Unsubscribe” link provided in the email.
SHIPPING AND DELIVERY
ABRAF ships gold and silver products through insured and secure logistics partners.
Orders are processed on business days, excluding public holidays
Dispatch confirmation is sent via email or SMS
Delivery timelines may vary based on location, verification requirements, and logistics constraints
Estimated delivery timelines will be communicated at the time of order confirmation.
RETURNS AND REFUNDS
Due to the nature of precious metals:
Gold and silver coins, bars, and bullion are non-returnable and non-refundable, unless damaged or incorrect at the time of delivery
Customized or made-to-order products are non-refundable
Returns, if accepted in exceptional cases, must be unused, unopened, and in original condition
All return requests are subject to inspection and approval by ABRAF.
PURCHASE OF OLD GOLD JEWELLERY
When you sell old gold jewellery to ABRAF GOLD:
Jewellery is evaluated for weight and purity
Final value is determined based on prevailing gold rates and purity results
The Company reserves the right to refuse items that do not meet verification standards
Once the transaction is completed and payment is made, it is considered final and non-reversible.
ORDER CANCELLATION/MODIFICATION
Requests for order cancellation or modification must be made immediately after placing the order. Once an order is processed, packed, or dispatched, cancellation or modification may not be possible.
DUTIES AND INTERNATIONAL FEES
Orders may be subject to applicable taxes, duties, or regulatory charges depending on the delivery location and prevailing laws. Such charges are the responsibility of the customer unless explicitly stated otherwise.
FINAL DISCLAIMER
While ABRAF implements strong security measures to safeguard personal information and transactions, absolute security cannot be guaranteed. By using this website, you acknowledge and accept this risk.
ABRAF reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.